At Chubb Travel Insurance our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

What to do in the event of the claim?

  1. You need to submit your claim within 30 days of the event giving rise to your claim.
  2. Submit your claim by using our Travel Online Claim Form. Alternatively you can download a copy of our Chubb Travel Insurance claim form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  5. For prompt assessment of your claim, submit your claim form documentation with all supporting documents by post.
  6. Once submitted you should expect to receive confirmation of your claim number within 5 days for posted claims.
  7. Should you have any query in relation to your claim including a status update please contact our Claims at remembering to quote your policy and claim number.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.


Required documents to submit in support of your claim

All claims are required to be submitted with the following supporting documents:

  • Completed Claim Form
  • Travel booking confirmation and itinerary.

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:

Benefit Being Claimed For Proof of Loss Document
Personal Accident: Accidental Death
  • Copy of death certificate & copy of coroner's dispositions and finding (if applicable)
Personal Accident: Permanent Total Disablement or
Personal Accident: Loss of Limbs or eyes
  • Medical practitioner's statement
Medical Expenses
  • Medical report; and
  • Proof of cost (e.g. doctor’s invoice/receipt)
Compassionate Allowance or
Child Guard
  • Medical report or in the event of death a copy of death certificate
Personal Liability
  • Letter or Demand of a claim made against you
Trip Cancellation or
Trip Curtailment
  • Any documentation that supports the unforeseen circumstances that led to the cancellation or curtailment (e.g. a Medical Report)
Travel Delay or
Travel Misconnection or
Flight Diversion or
Travel Overbooked or
Missed Departure
  • Notification from the airline or transport carrier confirming reason for the delay; and
  • Proof of additional expenses
Baggage Delay
  • Airline baggage irregularity report or similar confirming delay; and
  • Proof of additional expenses
Loss of:
Personal Effects and Baggage; or
Personal Money; or Travel Documents
  • Any document that demonstrates proof of ownership; and
  • Any document that adequately supports the amount claimed (replacement invoices or repair quotes); and in the event of theft; and
  • A Police Report
Credit Card Indemnity
  • A Police Report; and
  • Credit Card statement that identifies the fraudulent transactions; and
  • Any correspondence you have received from your card issuer in relation to the fraudulent transactions
Hijack Inconvenience
  • Letter from Airlines company and Police Report
Home Contents Benefit
  • A Police Report

Please submit your completed claim form together with required claim documents to us at the below address:

Chubb Samaggi Insurance PCL.
2/4 Chubb Tower, 12th Fl.,
Northpark Project, Vibhavadi-Rangsit Rd.,
Thung Song Hong, Laksi,
Bangkok 10210
Fax no. 66 2611 4050

Customer Service Center
For claims assistance, please call/ email us.

Hotline: 66 2611 4242 (Mondays to Fridays 8.30am – 7.00pm except on public holidays)