FREQUENTLY ASKED QUESTIONS
Cover is available to Thai Citizens or Non-Thailand Citizens residing in Thailand with a valid Non-Tourist Visa at the time of this application.
You must at least be six (6) months old at the start date of travelling and you must not be over eighty five (85) years of age.
Single-Trip Travel Insurance: You can only purchase your travel insurance up to 12 months before your journey commences.
Annual Travel Insurance: You can only purchase your travel insurance up to 3 months before your journey commences.
You can purchase your travel insurance on the day your travel commences, prior to the commencement of your journey.
No monetary excesses – You can claim all benefits up to the full amount in the Policy
THAI Travel Care Single-Trip Travel Insurance policy cannot be extended once you leave Thailand. However, you can make any changes of travel period prior to the date of travelling
Each trip covered under the THAI Travel Care Annual Travel Insurance policy may be for a maximum of 90 days only.
THAI Travel Care Single Trip Travel Insurance policy cannot be cancelled once the policy is issued except in case you are denied a visa by the embassy of the country where the trip will take place. Evidence from the embassy must be presented and you must inform the Company before the date on which the coverage comes into effect. If you do this we will refund any premiums you have paid.
You may cancel THAI Travel Care Annual Travel Insurance policy by giving advance written notice to the Chubb. Such termination will become effective on the date on which Chubb receives the notice. Chubb will refund the premium after deducting a partial premium for the effective period of the Policy on a pro-rata basis.
The policy does cover trip cancellations in certain circumstances, however please refer to the Policy Wording for full explanation and defined terms.
Yes - the maximum journey period covered is 180 days.
Yes - the maximum trip period covered is 90 consecutive days
No, you do not need to provide a medical certificate to take out this policy. However please be aware that losses arising from pre-existing medical conditions are generally not covered. Please refer to the Policy Wording for full explanation and defined terms.
You must be at least 6 months old at the start date of your travelling
You must not be over 85 years of age.
No - the policy excludes cover for losses arising from an employer's request or demand.
No - the policy excludes cover for a change in plans, other than for a journey which is cancelled, curtailed or unable to be completed because of the unforeseeable death, Accidental Injury or Sickness or Disease of your family members, or other unforeseen circumstances beyond your control. Please refer to the Policy Wording for full explanation and defined terms.
It will depend on the facts of your claim, but we will only cover loss of deposits and cancellation charges arising from the unforeseeable death of your family members. Subject to the policy limits, terms, conditions and exclusions.
No - not if your loss arises from a pre-existing medical condition.